Faq

How long does processing take before my order ships?

All orders are processed within 1-3 business days (excluding weekends and holidays). You will receive a shipping confirmation email with tracking information once your order has left our warehouse.

Where do you ship to and what are the costs?

We offer worldwide shipping. Shipping costs and estimated delivery times are calculated at checkout based on your destination and selected shipping method.

Can I modify or cancel my order?

We strive to process orders quickly. If you need to change or cancel your order, please contact us immediately at [email protected] with your order number. We can only accommodate requests if the order has not yet entered the shipping process.

What is your return policy?

We offer a 30-day return policy from the date of delivery. Items must be unworn, unwashed, and in their original condition with all tags attached. For hygiene reasons, certain items like final sale or intimate apparel may not be eligible for return. Please refer to our full Returns Policy for detailed information.

How do I initiate a return or exchange?

To start a return or exchange, please email our support team at [email protected] with your order number and the items you wish to return. We will provide you with instructions and a return authorization.

When will I receive my refund?

Refunds are processed to the original payment method once we receive and inspect the returned items. Please allow 5-10 business days for the refund to appear in your account after we process it.

How can I find the right size for Dresses, Tops, or Outerwear?

Each product page includes a detailed size chart with measurements in inches and centimeters. We recommend comparing your body measurements to the chart for the best fit, as sizing can vary between styles.

What materials are your garments made from?

We are committed to quality and comfort. Material composition (e.g., cotton, polyester, wool, blends) is clearly listed in the "Fabric & Care" section on every product description page.

How should I care for my Kintsuno clothing?

Care instructions are provided on the garment's label and within the product description online. Following these instructions will help maintain the quality and longevity of your item.

What payment methods do you accept?

We accept all major credit/debit cards (Visa, Mastercard, American Express), PayPal, and other secure payment gateways depending on your region.

Is my payment information secure?

Absolutely. Our checkout process uses SSL (Secure Socket Layer) encryption, and we do not store your full payment details on our servers. All transactions are processed through PCI-DSS compliant payment processors.

I have a question not answered here. How can I get help?

Our customer support team is happy to assist you. For the fastest response, please email us at [email protected]. Please include your order number (if applicable) for order-specific inquiries. We aim to respond to all emails within 24-48 business hours.