Shipping policy

Shipping & Delivery

At Kintsuno, we are committed to delivering your fashion selections—from elegant dresses and stylish tops to essential outerwear—safely and efficiently to your doorstep. Please review our shipping policy below for details on how we handle your order.

Shipping Method & Processing

We currently offer Standard Shipping for all orders. All items are carefully inspected and packaged at our fulfillment center before dispatch.

  • Order Processing Time: Please allow 1-3 business days for us to process your order before it is handed over to our shipping carrier. This time is used for quality checks and packaging.
  • Shipping Time: Once dispatched, Standard Shipping typically takes 5-10 business days for delivery. Delivery times are estimates and may vary depending on your location and carrier conditions.
  • Service Area: We ship to most countries internationally. Shipping costs and delivery timelines will be calculated and displayed at checkout based on your destination.

Shipping Costs

Shipping fees are calculated based on the destination and the total weight of your package. The final shipping cost will be clearly itemized during the checkout process before you complete your purchase. Please note that we do not offer free shipping at this time.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking number and a link to monitor your package's journey. You can use this information on the carrier's website for real-time updates.

Delivery Details

  • Please ensure your shipping address is complete and accurate. We cannot be held responsible for delays or losses due to incorrect addresses provided by the customer.
  • If a delivery attempt is unsuccessful, the carrier will usually leave a notice with instructions. Packages may be returned to us if not claimed within the carrier's specified period.
  • Some deliveries may require a signature. We recommend being available to receive your package or authorizing a safe drop-off location if possible.

Customs, Duties & Taxes

For international orders, please be aware that customs duties, import taxes, or fees may be applied by your country's authorities. These charges are the responsibility of the recipient and are not included in the item price or shipping cost paid to Kintsuno. We recommend contacting your local customs office for more information.

Need Help?

If you have any questions regarding your order's shipment, please contact our customer support team at [email protected]. Please have your order number ready for faster assistance.