Tracking order
Thank you for shopping with Kintsuno! We are committed to ensuring a smooth and transparent delivery experience for your order of dresses, tops, or outerwear. You can easily track the status and location of your package using the information below.
How to Track Your Order
Once your order is processed and shipped, you will receive a shipping confirmation email at the address you provided during checkout. This email contains your unique tracking number and the name of the carrier (e.g., DHL, FedEx, USPS, etc.).
- Locate Your Tracking Details: Find the shipping confirmation email from [email protected]. Your tracking number and carrier are listed there.
- Use the Carrier's Website: Visit the official website of the shipping carrier provided in your email and enter your tracking number in their tracking tool for the most direct and up-to-date information.
- Use a Universal Tracking Service: For a convenient overview, especially for international shipments that may involve multiple carriers, you can use a reliable third-party tracking platform.
Recommended Tracking Service
We recommend using 17Track, a widely trusted global package tracking platform. It supports over 1,000 carriers worldwide.
How to use 17Track:
- Go to https://www.17track.net/en .
- Paste or type your tracking number into the main search field.
- Click "Track" or press Enter. The site will automatically detect the carrier and display the detailed journey of your package, including its current status and location.
Please note that tracking information may take 24-48 hours to update in the system after the shipping label is created.
Need Further Assistance?
If you encounter any issues with your tracking information, such as no updates for an extended period, or if you have not received your shipping confirmation email, please do not hesitate to contact our customer support team. We are here to help!
Email us at: [email protected]. Please include your order number and full name for faster service.