Privacy policy

Introduction

Welcome to Kintsuno. We are committed to protecting your privacy and handling your personal data with care and transparency. This Privacy Policy outlines how we collect, use, store, and protect information when you visit our website and purchase our products, including dresses, tops, and outerwear. By using our site, you agree to the practices described in this policy.

Information We Collect

We collect information to provide and improve our services. The data we collect includes:

  • Personal Information: When you make a purchase, we collect your name, billing and shipping address, payment information, and email address.
  • Automated Data: We automatically collect certain information about your device and browsing actions, such as your IP address, browser type, and pages viewed, through cookies and similar technologies.
  • Communication Data: If you contact us, we keep a record of that correspondence.

How We Use Your Information

Your information is used for the following purposes:

  • To process and fulfill your orders, including sending order confirmations and shipping updates.
  • To communicate with you regarding customer service inquiries, product updates, or promotional offers (where you have consented).
  • To improve our website, product offerings, and customer experience through data analysis.
  • To prevent fraud and ensure the security of our website and services.
  • To comply with applicable legal obligations.

Data Sharing and Disclosure

We do not sell your personal data. We may share your information only in the following circumstances:

  • Service Providers: With trusted third-party partners who perform services on our behalf, such as payment processing, order fulfillment, and website analytics. These partners are contractually obligated to protect your data.
  • Legal Compliance: If required by law, regulation, or legal process.
  • Business Transfers: In connection with a merger, sale, or acquisition of all or part of our business.

International Data Transfers

As an international e-commerce platform, your data may be transferred to and processed in countries outside your country of residence. We ensure such transfers comply with applicable data protection laws, including implementing appropriate safeguards like Standard Contractual Clauses.

Data Security

We implement robust technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These include encryption, secure servers, and access controls. However, no method of transmission over the Internet is 100% secure.

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law (e.g., for tax, legal, or accounting purposes).

Your Rights

Depending on your location, you may have certain rights regarding your personal data, which may include:

  • The right to access, correct, or delete your personal data.
  • The right to restrict or object to our processing of your data.
  • The right to data portability.
  • The right to withdraw consent for marketing communications at any time.

To exercise these rights, please contact us at [email protected]. We will respond to your request in accordance with applicable law.

Cookies and Tracking Technologies

Our website uses cookies to enhance your browsing experience, analyze site traffic, and personalize content. You can manage your cookie preferences through your browser settings. Please note that disabling cookies may affect the functionality of our website.

Third-Party Links

Our website may contain links to third-party sites. This Privacy Policy does not apply to those sites. We encourage you to review the privacy policies of any third-party sites you visit.

Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal data from children. If you believe we have collected such data, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The updated version will be posted on this page with an updated effective date.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at: [email protected].